1. OVERVIEW
Sanctum27 (“we”, “us”, or “our”) operates games, applications, and services, including Ballerz Arena and Brainteaza. This Privacy Policy explains how we collect, use, store, and protect your information when you access our mobile applications and websites.
2. INFORMATION WE COLLECT
We collect data to provide, improve, and secure our platforms:
- Account & Identity Data: Name, email address, username, and profile setup provided during registration.
- Location Data (Ballerz Arena): Approximate or precise location data (with your permission) to facilitate local social football match suggestions and venue discovery.
- Usage & Device Analytics: Device model, OS version, unique device identifiers, IP address, and game activity logs to ensure optimal application performance.
3. HOW WE USE YOUR DATA
Your data is processed strictly for the following operational purposes:
- Facilitating social football matches and fixture scheduling via Ballerz Arena.
- Generating, customizing, and synchronizing puzzle challenges in Brainteaza.
- Maintaining security, preventing fraudulent activity, and diagnosing crashes.
- Communicating critical updates, account verification, or customer support responses.
4. THIRD-PARTY SERVICES & ANALYTICS
Our applications may utilize verified third-party SDKs compliant with Google Play Developer Policies (such as Firebase Analytics, Crashlytics, and Google Play Services). These services collect anonymized diagnostics to help us fix bugs and improve performance.
5. DATA STORAGE & RETENTION
We retain your personal information only as long as necessary to fulfill service functions or legal obligations. Users may request account and data deletion at any time by contacting our support team.
6. YOUR RIGHTS & DATA DELETION
You have the right to access, modify, or delete your personal data. To initiate a data deletion request for Ballerz Arena, Brainteaza, or any Sanctum27 product, email us directly with your account details.
7. CONTACT US
For privacy inquiries, compliance questions, or data deletion requests:
Entity: Sanctum27 Studios
Headquarters: Johannesburg, South Africa
Email: hello@sanctum27.co.za